Q1: First time order, how can I believe that you would send product?
A: We are verified company by Alibaba, to make transaction success, we can provide you some our other customer recently parcel tracking number, they all successful deliveried, fast and safety.
Q2: When the order shipping out?
A: We will make the shipment within 3-5days after your order is confirmed if it is standard order.
If it is customization order, the lead time depends on your exact requirements.
Q3:After i get the products What if my products broken , what kind of service you support ?
A:Frist contact us, tell us about the problem ,secondly, you can send back the products to us , we help to fix it . we support 5 year warranty , any problem catch me online ,we can give you good solution way . we want to do long term business with you not just for 1 day 1 times. trust us ,we will give you good service .
Q4: Do you accept OEM/ODM
A: YES, we accept OEM & ODM service.customized logo ,
Q5: Do you have certificates for your product?
A: YES, we have UL,TUV,FCC,CE SAA,CB ,CLASS P,SALV,ROHS,ISO ect certificate,if you have another requirement to certificate ,please contact us
Q6: whether or not support free sample?
A: YES, we have apart of product support free sample ,but need customer pay for shipping fee