5. Replacement for Spare Parts if there is any faulty
6. Better offer on Bulk qty and re-orders
Shenzhen Fahold Electronics Co.,Ltd. was established in 2010, a factory which integrating the LED drivers design, R&D and manufacture, passed the ISO9001 quality management system certification. It covering an area of 5000 squre meters, existing staff morethan 200 workers which including 25 researchers, 20 quality controls. The production capacity of Fahold are 5 million units per year.
Q1: First time order, how can I believe that you would send product? A: We are verified company by Alibaba, to make transaction success, we can provide you some our other customer recently parcel tracking number, they all successful deliveried, fast and safety.
Q2: When the order shipping out?
A: We will make the shipment within 3-5days after your order is confirmed if it is standard order.
If it is customization order, the lead time depends on your exact requirements.
Q3:After i get the products What if my products broken , what kind of service you support ?
A:Frist contact us, tell us about the problem ,secondly, you can send back the products to us , we help to fix it . we support 5 year warranty , any problem catch me online ,we can give you good solution way . we want to do long term business with you not just for 1 day 1 times. trust us ,we will give you good service .
Q4: Do you accept OEM/ODM
A: YES, we accept OEM & ODM service.customized logo ,
Q5: Do you have certificates for your product?
A: YES, we have UL,TUV,FCC,CE SAA,CB ,CLASS P,SALV,ROHS,ISO ect certificate,if you have another requirement to certificate ,please contact us
Q6: whether or not support free sample?
A: YES, we have apart of product support free sample ,but need customer pay for shipping fee